TrustMark requires that all Registered Businesses provide a minimum two-year financial protection mechanism for all works carried out in and around the home. This includes but is not limited to product warranties and workmanship.
Qualitymark Protection is an approved TrustMark Financial Protection provider and can supply TrustMark Registered Businesses with both Deposit Protection Insurance and Insurance Backed Guarantees, for a wide range of installation types.
TrustMark is a Government Endorsed Quality scheme covering work a consumer chooses to have carried out in or around their home.
TrustMark was established in 2005 in conjunction with Government, industry bodies, and consumer protection groups.
Since this time, in response to the industry-led, Government-commissioned Each Home Counts review, the TrustMark remit has expanded to include all Repair, Maintenance and Improvement, Energy Efficiency, and Retrofit measures, providing a level playing field of quality for consumers having work carried out in or around their home.
When a consumer uses a TrustMark Registered Business, they are engaging with an organisation that has been vetted to meet TrustMark Standards and has made a considerable commitment to good customer service, technical competence and trading practices.
TrustMark’s goal is to achieve a position where consumers can engage firms in complete confidence that work will be of a high quality, protected and at the agreed costs.
TrustMark is overseen by an independent Board, underpinned by a Financial Protection Panel and further supported through our close working relationship with the National Consumer Federation.
This platform provides the strategic direction for TrustMark to continue in our mission to increase the protection offered to consumers throughout the TrustMark journey.
TrustMark delivers this consumer confidence through its expert network of Scheme Providers and their Registered Businesses. TrustMark Scheme Providers commit to meeting the Framework Operating Requirements, and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices.